Firsteye Installations Ltd Privacy Policy Statement

Firsteye Installations Ltd (“we”, “us” or “our”) respects your privacy and we are committed to protecting your personal data. This privacy notice will advise you how we look after your personal data when you visit our website (regardless of where you visit it from), when you provide us with your personal data in the course of an enquiry or to obtain a quotation, and tell you about your privacy rights and how the law protects you.

1. WHO WE ARE AND IMPORTANT INFORMATION

Purpose of this privacy notice
This privacy notice aims to give you information on how we collect and process your personal data through your use of our website, including any data you may provide through this website. It also covers personal data provided to us via phone, email or other means.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Who We Are
The data controller of our site is Firsteye Installations Ltd, Woodville, Austfield Lane, Monk Fryston, Leeds LS25 5EH. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us via email to allie@firsteye.co,uk. In this policy, references to ‘we’, ‘us’ and ‘our’ means Firsteye Installations Ltd.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would always appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 25th May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you as listed below:

  • Identity Data includes first name and last name.
  • Contact Data includes email address and telephone numbers.
  • Technical/Website Usage Data includes internet protocol (IP) address browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Communications Data includes your preferences in being contacted by us and your communication preferences. We do not pass this data to any third parties.
  • Professional Data includes any information we may collect in the course of providing our services to you. This includes bank and payment card details, transactional data such as details of payments to Firsteye, installation address and customer contacts.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you, for example to provide you with a quotation or security installation. We will notify you of any cancellations or lack of service provision we have to make in the case of you not supplying the required data.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Professional Data by filling in contact forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you submit an enquiry, complete an Acceptance of Works form or otherwise enter into a contract for the installation of a security system.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our Cookie policy for further details.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. We will typically use your personal data in the following circumstances:

  • Where we need it to deliver products and services in the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we rely on legitimate interest as a legal basis for processing your personal data and promoting our services to you. You have the right to ask us at any time not to inform you of our services by contacting us.

Purposes for which we will use your personal data
We have listed below details of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been listed below.

Purposes for which we will use your personal data (Lawful basis for processing including basis of legal interest listed after each item):

  • To respond to your enquiry submitted on our website or via phone or email – A. Identity, B. Contact, C. Professional.
  • Necessary for our legitimate interests to offer our services to you – A. Identity, B. Contact, C. Professional.
  • To administer and protect our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data – A. Identity, B. Contact, C. Technical
  • Necessary for our legitimate interests for running our business, provision of administration and IT services, network security and to prevent fraud.
  • Necessary to comply with a legal obligation.
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences – A. Technical.
  • Necessary for our legitimate interests to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
  • To make suggestions and recommendations to you about services that may be of interest to you – A. Identity, B. Contact, C. Technical, D. Marketing and Communications, E. Professional.
  • Necessary for our legitimate interests to develop our services and grow our business.
  • To provide our products and services to you – A. Professional
  • Performance of a contract with you

Servicing Information Updates
We will provide you with information about our services that may be of interest to you based on your prior customer history, including notification of when annual system services are due if appropriate.

We may use your Identity, Contact, Technical or Professional data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

You will receive service information communications from us (under the lawful basis of legitimate interest) unless you have requested not to be contacted. You can ask us to stop sending you service information contact messages at any time by contacting us, after which we will cease sending any communications to you.

Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use the following cookies:

  • Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to navigate our website, and use its features. When you return to the site, they enable us to remember the products that you’ve looked at.
  • Personalisation cookies. These allow us to recognise and count the number of visitors to our website, and see how they use it. This helps us to learn where we can improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We will track the volume of people on our site, where they click and where they exit the site.

By continuing to browse our website, you provide consent to us storing these cookies on your device and using them if you visit our site again. You can delete cookies at any time in your device browser. The method of deletion will vary so please check the help section on your device browser for more information. If you delete or block cookies it may affect the way our website works for you.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with external Third Parties. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The Firsteye website, customer and accounting databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The database uses the latest technology with full back-ups. All personal information is kept confidential and is password protected and outgoing and incoming emails are screened for viruses.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you think that any part of our process is not secure or believe there has been a breach, please contact us.

7. DATA RETENTION – HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to unsubscribe to marketing material.

If you wish to exercise any of the rights set out above, please contact us. There will be no fee to pay to access or amend any personal data we hold about you. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. GDPR STATEMENT

The General Data Protection Regulation (“GDPR”) aims to set a new standard for how companies use and protect individuals’ data. Firsteye take how we use and hold your personal data very seriously and we view the GDPR as an opportunity to enhance our commitment to data protection for your benefit. We have been updating our processes and policies to prepare for the GDPR to ensure that we are compliant.
10. GLOSSARY

Lawful basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Third parties
External Third Parties consisting of our suppliers and service providers who supply us with equipment for installation, manage functions including our website and card payments systems, supply us with services to enable us to fulfil the functions of the business, or provide technical assistance and support.

Your legal rights
You have the right to:

Request access to your personal data, commonly known as a “data subject access request”. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest or those of a third party and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: A. If you want us to establish the data’s accuracy; B. Where our use of the data is unlawful but you do not want us to erase it; C. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or D. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to form a contract of installation with you.